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Contact us

Please contact us if you have any enquiries about the Accu-Chek portfolio of products.

For people affected by diabetes

If you are having problems with your product, or have a general enquiry about our services, please do not hesitate to contact us. For contact details visit: accu-chek.co.uk/contact-us

For care homes

Blood glucose meters and finger prickers

Please email us at burgesshill.accu-chekonline@roche.com or call us with any questions you may have regarding our range of Accu-Chek blood glucose meter systems or finger prickers.

UK: 0800 701 000*
Ireland: 1 800 709 600*

Opening hours: Monday to Friday 8am-6pm excluding bank holidays.

Insulin pumps and infusion sets

Please email us at burgesshill.insulinpumps@roche.com or give us a call for help with any questions you may have regarding an Accu-Chek insulin pump or infusion set:

UK: 0800 731 22 91*
Ireland: 1 800 882 351*

Accu-Chek Pump Careline working hours: 8am - 6pm Monday to Friday.

Insulin pumps technical support and emergency calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

*To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. Some mobile operators may charge for calls to this number.

For GPs, Hospitals and Pharmacies: Accu-Chek blood glucose meter systems or finger prickers

Please email us at burgesshill.dcaccountmanagers@roche.com or call us with any questions you may have regarding our range of Accu-Chek blood glucose meter systems or finger prickers.

UK: 0800 0407221*
Ireland: 1800 931078*

Opening hours: Monday – Friday 8.30am – 5.30pm (excluding bank holidays)

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. *Some mobile operators may charge for calls to this number.

For GPs, Hospitals and Pharmacies: Accu-Chek insulin pumps or infusion sets

Please email us at burgesshill.insulinpumps@roche.com or give us a call for help with any questions you may have regarding an Accu-Chek insulin pump or infusion set:

UK: 0800 731 22 91
Ireland: 1 800 882 351

Accu-Chek Pump Careline working hours 8am - 6pm Monday to Friday.

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

General enquiries

Please email us at burgesshill.dcaccountmanagers@roche.com or call us with your general enquiry.

UK: 0800 0407221*
Ireland: 1800 931078*

Opening hours: Monday – Friday 8.30am – 5.30pm (excluding bank holidays)

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. *Some mobile operators may charge for calls to this number.