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Contact us

Please contact us using the form below if you have any enquiries about the Accu-Chek portfolio of products.

Please email us at burgesshill.accu-chekonline@roche.com call us with any questions you may have regarding our range of Accu-Chek blood glucose meter systems or finger prickers.

UK: 0800 701 000*
Ireland: 1 800 709 600*

Opening hours: Monday to Friday 8am-6pm excluding bank holidays.

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. *Some mobile operators may charge for calls to this number.

Please email us at burgesshill.accu-chektelesalesteam@roche.com call us with any questions you may have regarding our range of Accu-Chek blood glucose meter systems or finger prickers.

UK: 0800 0407221*
Ireland: 1800 931078*

Opening hours: Monday – Friday 8.30am – 5.30pm (excluding bank holidays)

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. *Some mobile operators may charge for calls to this number.

Please email us at burgesshill.insulinpumps@roche.com or give us a call for help with any questions you may have regarding an Accu-Chek insulin pump or infusion set:

UK: 0800 731 22 91
Ireland: 1 800 882 351

Accu-Chek Pump Careline working hours 8am - 6pm Monday to Friday.

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

Please send an email to global.rdc-dpo@roche.com for help with any questions you may have regarding your data privacy with Roche Diabetes Care Limited. 

Emails are addressed during working hours between 9am - 5:30pm Monday to Friday.

Roche Diabetes Care Limited is the distributor of Eversense® XL (manufactured by Senseonics Inc.).

  • Eversense XL is the first continuous glucose monitoring (CGM) system with a fully implantable sensor measuring glucose values for up to 180 days without the need to change the sensor every week or to carry an additional receiving device.
  • The system will help people with diabetes to manage their disease with more flexibility, confidence and discretion.

To request an information pack please make a selection below.

Please email us at: burgesshill.insulinpumps@roche.com or give us a call. Emails are addressed during working hours 8am - 6pm Monday to Friday.

  • UK: 0800 731 2291 - option 3
  • Ireland: 1800 882 351 - option 3

Opening hours: Monday to Friday 8am-6pm excluding bank holidays. Some mobile operators may charge for calls to these numbers. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

To request a media pack, please contact Donna Gregory at Interation PR via email at donna.gregory@interactionpr.co.uk or by telephone 01233 732 769.

Emails and telephone enquiries will be addressed during working hours 9am - 5pm Monday to Friday excluding bank holidays