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Contact us

Please contact us using the form below if you have any enquiries about the Accu-Chek portfolio of products.

Please email us at burgesshill.accu-chektelesalesteam@roche.com call us with any questions you may have regarding our range of Accu-Chek blood glucose meter systems or finger prickers.

UK: 0800 0407221*
Ireland: 1800 931078*

Opening hours: Monday – Friday 8.30am – 5.30pm (excluding bank holidays)

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. *Some mobile operators may charge for calls to this number.

Please email us at burgesshill.insulinpumps@roche.com or give us a call for help with any questions you may have regarding an Accu-Chek insulin pump or infusion set:

UK: 0800 731 22 91
Ireland: 1 800 882 351

Accu-Chek Pump Careline working hours 8am - 6pm Monday to Friday.

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

Please send an email to global.rdc-dpo@roche.com for help with any questions you may have regarding your data privacy with Roche Diabetes Care Limited. 

Emails are addressed during working hours between 9am - 5:30pm Monday to Friday.

Roche Diabetes Care Limited is the distributor of Eversense® (manufactured by Senseonics Inc.), the first continuous glucose monitoring (CGM) system with a fully implantable long-term glucose sensor soon to be available in the UK and Republic of Ireland.

  • Eversense is the first continuous glucose monitoring (CGM) system with a fully implantable sensor measuring glucose values for up to 150 days without the need to change the sensor every week or to carry an additional receiving device.
  • The system will allow people with diabetes to manage their disease with more flexibility, confidence and discretion.

To request an information pack please make a selection below.

Please email us at: burgesshill.insulinpumps@roche.com or give us a call. Emails are addressed during working hours 8am - 6pm Monday to Friday.

  • UK: 0800 731 2291* - option 2
  • Ireland: 1800 882 351* - option 2

Opening hours: Monday - Friday: 8am - 6pm (excluding bank holidays).

(Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. *Some mobile operators may charge for calls to these numbers.)

To request a media pack, please contact Donna Gregory at Interation PR via email at donna.gregory@interactionpr.co.uk or by telephone 01233 732 769.

Emails and Telephone enquiries will be addressed during working hours 9am - 5pm Monday to Friday excluding bank holidays