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Cookie Policy

Last updated: May 2018

This cookie policy explains how Roche Diabetes Care Limited ("Roche", "we", "us", or "our") use cookies and similar technologies to recognise you when you visit our websites.

It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small files that identify your browser to our website server.

They allow us to store information that helps to make your online experience of our website better, as well as letting us conduct analysis and performance reviews on the website.

You can reset your browser to refuse all cookies or to indicate when a cookie is being sent, but please be aware that doing this may impact the functionality of the website.

Cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information can these automatic tracking technologies be used to provide further information about your use of the websites and/or interactive e-mails to improve their usefulness to you.

For details of how to restrict or block cookies being used on your PC see ‘How to control your cookies’ below.

Where cookies come from

First party cookies are cookies that are served by Roche. These are cookies that we place in your computer or device.

Cookies may also be served by third parties such as Google. These cookies are referred to as third party cookies. Third party cookies enable third party features or functionalities to be provided on or through the website (for example, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why we use cookies

We use cookies on our website for several reasons.

Some cookies are required for technical reasons in order for our website to operate. These are called "essential" or "strictly necessary" cookies.

Other cookies allow us to improve your experience of our website by tracking and targeting the interests of our users.

Third party cookies allow us to use external tools to analyse user behavior on our website and to review the website’s performance.

Types of cookies

There are two main types of cookies that we use on our website: session cookies and persistent cookies.

Session cookies only exist on your device temporarily. They are deleted when you close your browser window, or, if you do not close your browser window, after a short period of time.

Persistent cookies are stored on your device in between website visits and allow your preferences or actions to be remembered. They remain on your device for varying lengths of time, but in any event no longer than two years. Cookies can be removed manually before they expire via your browser settings.

If you wish to prevent cookies from tracking you anonymously as you navigate our sites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

The specific types of cookies served through our website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific website you visit):

Essential website cookies: These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. They include cookies that enable you to log into secure areas of our website and use the shopping cart, for example.

These cookies only exist for the duration of your visit and are deleted when you close your browser.

Served by: Roche

How to refuse: Because these cookies are strictly necessary to deliver our websites to you, you cannot refuse them.

You can block or delete them by changing your browser settings however, as described below under the heading "How to control your cookies".

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our websites (e.g. to recognise you when you return to our website and remember choices you make, such as language choices) but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

These cookies are classed as "persistent" cookies which stay on your device until they expire or you delete them.

Served by: Roche

How to refuse: To refuse these cookies, please follow the instructions below under the heading "How to control your cookies."

Analytics and customisation cookies: These cookies collect information that is used in aggregate form to help us understand how our websites are being used or how effective marketing campaigns are, or to help us customize our websites for you.

There cookies are classed as "persistent" cookies which stay on your device until they expire or you delete them.

Served by: Google Inc. Our website uses Google Analytics. This is a web analytics service provided by Google Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us.

How to refuse: To refuse these cookies, please follow the instructions below under the heading "How to control your cookies”

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. For instance, these cookies record your visit(s) to our website, the pages you have visited and the links you have followed. They may also employ technology that is used to measure the effectiveness of advertisements.

These cookies are classed as "permanent persistent" cookies which stay on your device until they expire or you delete them.

Served by: Roche, Google Inc. and Microsoft Advertising

How to refuse: To refuse these cookies, please follow the instructions below under the heading "How to control your cookies”

Other tracking technologies

Cookies are not the only way to recognise or track visitors to a website.

On certain web pages or e-mails, we and/or our suppliers may use a "web beacon" (also known as an "action tag", "tracking pixels" or "clear GIF technology"). These are tiny graphics files that contain a unique identifier that enable us to analyse the effectiveness of websites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.

In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

How to control your cookies

All browsers allow you to fine-tune cookie settings and determine which ones to accept and which to disable or delete. Your browser can also notify you when you receive new cookies.

If you wish to restrict or block the cookies which are set by Roche websites, or third parties whose tools are used on our sites, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit All About Cookies which contains information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

Please remember that cookies allow you to take advantage of some of our website's essential features, so we recommend you leave them turned on. If you block or otherwise reject cookies the website may not function correctly and you may not be able to access restricted parts of the website that require you to log in.

Updates to this cookie policy

From time to time, Roche may revise this cookie policy in response to changing legal, technical or business developments. When we update our cookie policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any such changes will be promptly communicated on this page. We will obtain your consent to any material cookie policy changes if and where this is required by applicable data protection laws. We encourage you to periodically review this page for the latest information on our cookie practices.

How to contact us

For questions about Roche's use of cookies or other technologies, please contact us online or in writing (by post), as follows:

Roche Diabetes Care Limited
Charles Avenue
Burgess Hill
West Sussex
RH15 9RY
Registered in England No. 9055599